1. Data controller
- Controller
- Viorel Ciotec, self-employed professional
- Brand
- V.I.O. Digital Agency
- Tax ID
- To be added
- Address
- To be added
- Privacy contact
- info@viodigitalagency.com
2. Data processed and source
We may process identification and contact details, company and enquiry information, correspondence, contractual and billing data where a professional relationship exists, and technical browsing data where non-essential cookies have been accepted. Data is obtained directly from the individual or the organisation they represent.
3. Purposes, legal bases and retention
| Purpose | Legal basis | Retention |
|---|---|---|
| Answer enquiries and prepare proposals | Pre-contractual measures and consent when contacting us | During handling and up to 12 months afterwards |
| Provide services, manage clients and invoice | Contract performance and legal obligations | During the relationship and applicable statutory periods |
| Send marketing communications | Consent or a previous relationship where LSSI-CE permits | Until consent is withdrawn or an objection is made |
| Measure site use and optimise campaigns | Consent to analytics and advertising cookies | As stated in the Cookie Policy |
| Security, abuse prevention and legal defence | Legitimate interests and legal obligations | As necessary and during limitation periods |
4. Recipients and providers
Data is not sold. Hosting, email, CRM, analytics, advertising, technical support, advisory and billing providers may access it under required contractual safeguards. Data may also be disclosed to public bodies where legally required.
5. International transfers
Google and Meta may process data outside the European Economic Area. Where applicable, transfers must rely on an adequacy decision, the EU–US Data Privacy Framework for participating entities, or standard contractual clauses and supplementary measures.
6. Your rights
You may request access, rectification, erasure, restriction, objection and portability, and withdraw consent without affecting prior lawful processing. Email info@viodigitalagency.com, stating the right you wish to exercise. We may request reasonable identity verification.
You may also complain to the Spanish Data Protection Agency at www.aepd.es.
7. Automated decisions and children
We do not make legally significant decisions based solely on automated processing. Services are not aimed at children under 14 and we do not knowingly request their data.
8. Security and updates
Technical and organisational measures proportionate to risk will be applied. This policy may be updated when processing, providers or law changes; the current version date appears at the top.