1. Scope
These terms govern the site and set the general framework for services offered by Viorel Ciotec under V.I.O. Digital Agency. They do not replace an accepted proposal, quote, engagement or client contract, which prevails in case of conflict.
2. Information requests
An email or WhatsApp message does not itself engage a service. Engagement occurs when both parties expressly accept a proposal or contract defining scope, price, taxes, schedule and payment terms.
3. Services and scope
Services may include strategy, advertising campaigns, landing pages, analytics, automation, CRM, content and optimisation. Only deliverables in the accepted proposal are included. Additional work or substantial changes require approval and a separate quote.
4. Fees, media spend and third parties
Professional fees, taxes and payment arrangements are set in each proposal. Unless expressly stated, media spend, licences, domains, hosting, CRM, automation tools and other third-party costs are excluded and paid by the client.
5. Client obligations
The client must provide accurate information, access and approvals on time; hold rights to supplied materials; comply with laws applicable to its activity; and review ads, offers and content before publication. Client-caused delays may alter the schedule.
6. Results and advertising platforms
V.I.O. performs services with professional care but does not guarantee a set number of sales, leads, positions, approvals or return. Results depend on market, offer, budget, competition, client website and decisions by platforms such as Google or Meta.
7. Intellectual property
Ownership and licences for deliverables are defined in each contract. Unless agreed otherwise, rights take effect after full payment. Pre-existing methods, templates, tools, know-how and third-party materials retain their original ownership.
8. Confidentiality and personal data
Both parties must protect confidential information. Where V.I.O. processes personal data for a client, an Article 28 GDPR processor agreement will be signed before access.
9. Duration, suspension and termination
Duration, minimum term and notice are set in the specific proposal. Material breach, non-payment or inability to continue due to one party may justify suspension or termination without prejudice to accrued amounts and legal rights.
10. Consumers and withdrawal
Where the client is legally a consumer and contracts remotely, the 14-day withdrawal right applies where relevant. A request to start during that period requires express authorisation and may make the consumer liable for the completed part.
11. Liability
Each party is liable for direct damage caused by its breach under applicable law. Liability that cannot legally be limited and mandatory consumer rights are not excluded.
12. Applicable law and disputes
Spanish law applies. The parties will try to resolve disagreements in good faith. Otherwise, courts determined by applicable rules will have jurisdiction, without imposing an unlawful forum on consumers.